Windows 98/Me Troubleshooting

If you can’t connect to a server or if Windows 98 or Windows Me reports an error after you double-click Network Neighborhood, try the suggestions here first, refer to the general troubleshooting steps if necessary.

Common Problems and Solutions

Windows 98 is unable to update device driver files If you're using Windows 98 and have updated or added an adapter, you may experience a problem with device driver update files not being copied. (This is a known problem, for which Microsoft has published a Knowledge Base article, Q242150.) To resolve this problem:
  1. Reboot the computer.

  2. Remove the adapter via Device Manager and reboot the computer again.

  3. When prompted for the adapter driver, choose the option "Display a
    list of all the drivers...". Then choose the adapter from the list
    and click Have Disk to update the drivers from the Intel CD.

  4. Reboot the computer.

Install prompting for Prodd.vxd and Prokddp.vxd files in Windows 98
If you use the Add/Remove Programs icon in the Windows Control Panel to remove an Intel adapter, and then try to install drivers from a later Intel CD, you may see a prompt asking for the following files:
"Prodd.vxd"
"Prokddp.vxd"

This is because Windows is attempting to install the files associated with the earlier driver, which are not present on the later Intel CD.

To resolve this problem, finish the installation and choose "Skip" when prompted for a missing file. Then, instead of removing the driver, update it with the later Intel CD.

For instructions on updating the adapter driver, see the "Install the Network Drivers" section in this online guide. 

 


Last modified on 8/22/02 2:27p Revision 3